Getting your messages to your prospects is vital, sometimes things get in the way.
If you have noticed a high bounce rate of more than 5% on your campaign then time to look into what can be causing the issue. If you have more than 10%, time to take immediate action.
Always notify you customer success manager who can support you resolve and improve campaign performance.
Here are a few check points to rectify things:
Check the data is aligned in the database. So when importing review has the email field been populated correctly. Undergo a simple check on the Audience tab and take a visual scan of the prospects.
If there is an issue you can clone the campaign from the Campaigns section and just add new data.
Under the Sequence click on the sequence step and the progress box, if you notice every email has failed to send, this indicates there could be a connection issue.
First check the data, emails will fail if the data quality is no good.
If the fails are consecutively failing and you feel the data is good, then re-connecting your mailbox will resolve. The failure will show from which mailbox the failure occured. First stop the campaign under the Sequence tab, so toggle as Inactive.
To re-connect your mailbox go to your Nova settings https://app.launchedtech.io/app/settings/directory/nova > email
Remove and then connect again. If a personal email, completely remove and go through the password setup
Reactivate the camapign.
You can then re-send the emails to any failures using the symbol below:
